Refund & Return Policy
Last Updated: 19 August 2026
At UniqueMart, every product is made especially for your order. We carefully check each product before dispatch to ensure that you receive the correct product in good condition.
As our products are made-to-order, returns and replacements are accepted only under the conditions mentioned below.
- Damaged, Defective or Wrong Product
If you receive a product that is:
Damaged during delivery
Defective or has a printing/manufacturing issue
Different from the product you ordered
Missing an item from your order
please contact us within 7 days of delivery.
To process your request, please provide:
Your Order ID
Clear photos of the product
Clear photos/videos showing the issue
Photos of the original packaging
An unboxing video, if available
After reviewing the information, we will determine whether the order qualifies for a replacement or refund. - Wrong Size
Please check the Size Chart carefully before placing your order.
Since our products are made-to-order, returns or exchanges are not accepted for an incorrectly selected size.
Customers are responsible for selecting the correct size before placing an order. - Change of Mind
We do not accept returns or refunds for:
Change of mind
Not liking the design after receiving the product
Ordering the wrong size
Ordering the wrong colour
Personal preference regarding fit or appearance
Please review the product details, images and size chart carefully before ordering. - Colour & Print Variation
Product images shown on our website are digital mockups. Actual colours may vary slightly depending on your device, display settings, lighting and printing process.
Minor variations in colour or print appearance that do not indicate a manufacturing defect will not normally qualify for a return or refund. - Return / Replacement Process
If your order qualifies for a return or replacement:
Step 1: Contact us at help@uniquemartglobal.com or through our Contact Us/WhatsApp channel.
Step 2: Provide your Order ID and explain the issue.
Step 3: Send the required photos/videos for verification.
Step 4: Our team will review your request.
Step 5: If approved, we will provide return instructions or arrange the appropriate replacement/refund.
Please do not send any product back without receiving confirmation from us first. - Refunds
If a refund is approved, it will be processed through the applicable payment method.
The time required for the refund to reach your account may vary depending on your bank, payment provider or payment gateway.
Where appropriate, we may offer a replacement instead of a refund. - Return Shipping
For an approved return resulting from a defective, damaged or incorrect product, the applicable return/replacement process will be handled according to our fulfillment partner’s process.
Returns caused by wrong size, change of mind or customer preference are not accepted. - Unboxing Video
We strongly recommend recording a continuous unboxing video when opening your package.
An unboxing video can help us verify damage, missing items, wrong products or printing issues and may be requested during the claim review. - Delivery & RTO
Please provide a complete and accurate delivery address, PIN code and contact number when placing your order.
If an order cannot be delivered because of an incorrect/incomplete address, customer refusal, repeated delivery failure or other reasons attributable to the customer, the order may be treated as Return to Origin (RTO).
Any applicable cost for re-shipping an RTO order may be charged to the customer. - Non-Returnable Products
The following are generally not eligible for return or refund unless there is a manufacturing/printing defect or fulfillment error:
Products with the wrong size selected by the customer
Products returned because of change of mind
Products that have been washed or used
Products damaged by the customer
Products damaged due to improper washing or care
Products without sufficient proof of the reported issue - Claim Period
All claims relating to damage, defect, wrong product or missing items must be reported within 7 days of delivery.
Requests submitted after this period may not be accepted. - Contact Us
For any return, replacement or refund request, please contact us with your Order ID and details of the issue.
UniqueMart
Email: help@uniquemartglobal.com
WhatsApp: Available through our website Contact/WhatsApp channel
We are committed to providing quality products and a smooth shopping experience.
Thank you for shopping with UniqueMart. ❤️