At Uniquemart Global, we aim to provide high-quality products and a smooth shopping experience.
Please read our refund & return rules carefully to avoid misunderstandings.
—
1. Eligibility for Returns
A product is eligible for return only if:
You received a damaged, defective, or wrong item
You unbox the product on camera (full uncut video required)
The request is made within 24 hours of delivery
We do not accept returns for:
Wrong size orders placed by the customer
Customer remorse (“not needed anymore”, “changed mind”)
Customized or personalized products
Products without video proof of unboxing
—
2. Return Request Process
To request a return:
1. Email us at support@uniquemartglobal.com
2. Attach your order number, unboxing video, and issue details
3. Our support team will verify and update you within 48 hours
—
3. Refund Processing
Refunds are issued only if:
Product is verified as defective/damaged
Return is approved by our QC team
Refund Method:
Prepaid orders → refunded to the original payment method
COD orders → refunded via bank details or UPI
Processing Time:
Verification: 2–3 working days
Refund completion: 5–7 working days
(Bank delay may apply)
—
4. Replacement Policy
If stock is available, customers may request a replacement instead of a refund.
Replacement will be shipped only after the defective item is returned to us.
—
5. Cancellation Policy
Orders cannot be cancelled once processed or shipped.
Fraudulent or suspicious orders may be cancelled automatically.
—
6. Non-Refundable Items
Digital products
Customized orders
Gift cards, offers & coupons
Products without the unboxing video
Clearance/sale items
—
7. Shipping Charges
Return pickup charges may apply depending on the product category.
Shipping fee is non-refundable unless the product delivered was incorrect.
—
8. Contact Us
For help regarding returns or refunds, contact:
📧 support@uniquemartglobal.com